By TripKG ·
Website language, guide language and support: three different questions
A translated page does not confirm a guide or support in that language.
Choose the language for the whole conversation
Tell the organiser which language you prefer for planning and written confirmations. A website may be translated into several languages while the team handles enquiries in fewer. Agree the communication language explicitly instead of assuming that a translated page guarantees it.
Ask about the guide for your dates
Specify the language needed from the guide and whether the guide accompanies the whole route or individual visits. Ask the operator to confirm availability for the actual dates and group size, including any additional cost. A language listed in a general catalogue is a capability to check, not a booking confirmation.
Plan for a mixed-language group
If guests use different languages, explain that in the brief. Discuss how explanations and questions will be handled and whether interpretation is needed. Written translations can help with preparation, but they do not replace an agreed arrangement for communication during activities.
Agree the operational contact
Keep the agreed contact and communication language for changes during the trip with the final programme. Any important terms should have a reviewed version understood by the parties. TripKG currently publishes this website in English and Russian; other site languages are in preparation and do not indicate guide availability.